NOC Specialist |
The NOC Specialist will use available tools to monitor the stability of client and internal networks. The specialist will react to alerts and events according to documented processes, which will include actions such as contacting the customer, troubleshooting the issue, and/or escalating to higher level technicians.
The Specialist role is an entry level position with primary responsibilities including managing a ticket queue and escalating issues to appropriate team members. A Specialist will be asked to create documentation and maintain that documentation through the change process.
This position is location in Akron, Ohio. The hours are to be determined. (after hour support/including weekends)